PRIVACY POLICY
The Biotoxin Lady LLC | Effective Date: August 25, 2026

The Biotoxin Lady LLC (“I,” “me,” “we,” “us,” or “our”), together with its affiliate Biotoxin Solutions, LLC, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.thebiotoxinlady.com (the “Site”), book consultations, use tools such as HLA or HERTSMI-2 calculators, join our community, or interact with our coaching services.
The Site provides educational and informational content only — not medical, financial, construction, environmental, or other professional advice. By using the Site, you consent to the practices described herein. For additional important information, see our Educational Disclaimer and Terms of Use.

1. What Personal Information We Collect
We collect personal information you voluntarily provide, such as your name, email address, phone number, health-related details (e.g., symptoms related to CIRS or mold exposure), and payment information when booking consultations or using our services. We may also collect indirect data through cookies, analytics (e.g., Google Analytics), or device information (e.g., IP address, browser type).
For example: When you sign up for our newsletter, book a coaching session, or use our free calculators, we collect contact and health-related details to provide personalized educational resources — not for medical, financial, or construction purposes.

2. How We Use Your Personal Information
We use your information to:
Provide services (consultations, community access, coaching support);
Respond to inquiries and provide support;
Improve the Site and our offerings;
Send newsletters, educational content, and updates;
Conduct marketing (with your consent where required); and
Analyze usage and improve performance.
We do not use your information to provide professional medical, financial, construction, or environmental advice.
Testimonials, Stories & Content You Share

If you voluntarily share personal stories, experiences, results, photos, testimonials, feedback, or other content with us (including in community posts, messages, forms, reviews, or coaching contexts), you grant us a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, adapt, process, and publish that information in original or anonymized/de-identified form for educational, marketing, social media, website, training, research, quality improvement, and artificial intelligence / model-improvement purposes.
This includes processing information through third-party tools and artificial intelligence systems (including cloud-based services). We take reasonable steps to minimize identifiable information where practicable. We will not use your full name or clearly identifying details in public marketing without your additional express consent. You may request in writing that a specific item not be used.

3. Cookies and Tracking
We use cookies to enhance user experience, track site usage, and for advertising. See our Cookie Policy (if applicable) or browser settings to manage preferences.

4. Sharing Personal Information with Third Parties
We share information with trusted third parties only as necessary for services (e.g., Calendly for bookings, payment processors, community platforms, analytics providers, or AI service providers). We may also share if required by law. We do not sell your data.
Third-party AI and service providers have their own terms and privacy practices. We encourage you to review them.

5. How Long We Keep Personal Information
We retain information as long as needed for the purposes described or as required by law. We securely delete or de-identify it when no longer necessary.

6. How We Keep Personal Information Safe
We use industry-standard security measures, such as SSL encryption, to protect your data from unauthorized access. No method of transmission or storage is 100% secure.

7. Your Rights
You have the right to access, update, or delete your information (subject to legal exceptions). Contact us at info@thebiotoxinlady.com to exercise these rights or opt out of marketing.

8. Children’s Privacy
The Site is not directed to children under 18. We do not knowingly collect personal information from children under 18.

9. Changes to This Policy
We may update this Privacy Policy. Changes will be posted on this page with an updated effective date. Continued use of the Site after changes constitutes acceptance.

10. Contact Us
The Biotoxin Lady LLC
Email: info@thebiotoxinlady.com